Our policy lasts 24 hours. If 24 hours have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. You will be eligible for a return, if your item doesn’t appear as described or is damaged, meat can be returned in any condition raw or cooked. To complete your return, we require order number, date of order, name and delivery address.
REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us
EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us and we may ask you to bring your item in-store to exchange it.
To return your product, you can come into Pattemore’s Meats store or if this isn’t possible we can arrange our driver or representative to collect the order from the delivery address. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.